Bev, deputy operations manager

With a desire to make a difference, Bev started out as a support worker, quickly progressing to deputy operations manager.

Find out why Bev chose to become a deputy operations manager

Bev moved into adult social care later in life and has developed her career, quickly progressing and moving into a new role as deputy operations manager.

What is a deputy operations manager?

Deputy operations managers lead and manage social care staff, helping them to deliver high standards across the organisation. You could work in various social care settings, including:

  • Care homes.
  • Supported living flats.
  • In the community or in local authorities.

What does the role involve?

Depending on your service and level, your day-to-day might include:

  • Supporting your manager, including leading in their absence and ensuring standards of care are maintained.
  • Ensuring that the service safely plans staffing levels and complies with legislation and regulatory requirements.
  • undertake care assessments of people needing care and support, as well as working closely with healthcare professionals and others.
  • Helping the service to recruit and develop new care workers, supporting, supervising and performance managing them.

Skills, experience and qualifications

In this role, it’s important that you have:

  • Strong leadership skills and the ability to motivate others.
  • Good English, numeracy and digital skills.
  • The ability to think strategically.
  • Good project management and organisational skills.
  • Experience working in a social care or health role.
  • An understanding of regulatory requirements.

Ideally, you’ll have care experience before you progress into a deputy manager role. It’s also recommended that you’ve completed Level 2 or 3 Adult Care qualifications or Apprenticeship Standards before progressing into management roles.

Training and role progression

As a deputy manager you should already have experience of working in health or social care already but it’s sometimes possible to transfer from a different sector.

You will also benefit from:

  • Informal training & education.
  • Formal qualifications such as a Diploma in Health and Social Care (up to Level 5) or specialist subjects like dementia care, communication skills and team leading.
  • Over 50 vocational qualifications at all levels including topics such as dementia care, communication skills and team leading.
  • Opportunities to progress and develop in adult social care, and specialise in a certain area or take on more responsibility.

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