Central London Community Healthcare (CLCH) are now seeking a SPA Senior Administrator to join them at The Medical Centre, Woodfield Road, W9 3XZ
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted and any urgent needs are highlighted to the appropriate clinical services.
Inner SPA’s current shift times are between 8:00 -17:00 but this is subject to continuous reassessment and may be extended, should service demands change.
PREVIOUSLY APPLICANTS NEED NOT APPLY
• To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals.
• To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.
• Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
• To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C’s apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
This advert closes on Tuesday 24 Jun 2025