Registered Branch Manager
Redhill
40,000 - 45,000 per annum
Full time
People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. As a Registered Branch Manager, we are looking for a dynamic individual who can balance delivery of high-quality care with sound commercial acumen, in this role you'll have the opportunity to grow and develop your branch within a business that puts people at the centre of everything we do.
As a business Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.
The role of a Registered Branch Manager is to promote Prestige Nursing & Care, ensuring full compliance with quality, regulatory and legislative standards. The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current social care sector conditions and trends.
As a Registered Branch Manager, your responsibilities will include:
- Promotion of Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.
- Achieving full branch compliance
- Branch revenue growth
- Business KPI's met
- Being the CQC registered individual for the branch
- Managing the daily operation within the branch to ensure a cost effective and efficient service delivery
- To assess branch performance against weekly and monthly targets
- Ensure compliance with ISO and all legislative requirements
- Maintain accurate records
- Manage all branch level complaints
- Manage a team of Field Care Supervisors
- Provide reports to Regional Managers/Head Office as and when required
- Identify training and development needs for all branch staff
- Presenting to prospective new clients
- Maintaining great relationships with existing clients
- Key account management
- Advising on pay rate changes
- Ensure the effective placement of staff to meet client needs
- Manage the accurate processing of weekly timesheets via Webroster
- On call duties as arranged locally
- Occasionally support with the day-to-day responsibilities of the team when required
- Be a champion for internal customer service, an Ambassador for our brand and a leader of people.
To be a successful as Registered Branch Manager, you will have:
- An excellent track record in leading health and social care services.
- Excellent leadership qualities
- An inclusive, nurturing and supportive style, balanced with strong leadership and ability to provide direction and implement change.
- An emphasis on performance and delivery.
- Business acumen, budget control, business development and revenue generation expertise.
- Knowledge of clinical and non clinical operational services within health and social care.
- A passion for managing and driving excellence.
- A commitment to equality, diversity and inclusion.
- Behaviours and values aligned with those of Prestige Nursing & Care
Your benefits will include:
- 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
- An additional paid day off for your birthday.
- Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
- Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
- Annual leave purchase (ALP) scheme to provide more time off during the year.
- Cycle benefit scheme to support healthier more sustainable travel choices.
- Blue Light Card & Health Service Discounts to help save money on your spending.
- Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
- Career development and training to help you achieve your potential.
About your next employer:
You will be working with Prestige Nursing & Care, an established and growing brand, currently celebrating its 80th year.
Prestige Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.
Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.
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