Job Title: Service Co-ordinator - Primary Care Sheffield (PCS) Term: Permanent 37.5 Hours per week The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service co-ordinators , Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost. You will work closely with our Operational teams to ensure our administration functions support the services we operate. This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard MAIN DUTIES / RESPONSIBILITIES To provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face . This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/ Managers, GP practices, secretaries and patients Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services To develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes Assist in managing processes by providing information and analysis as appropriate SCOPE AND RANGE The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement The post holder will have to act autonomously in areas of the work seeking advice when necessary The post holder will have regular 1:1s with line mangers to support ongoing development and review performance