Offer reassurance, comfort, and a listening ear to patients and relatives in the ED.
• Provide emotional support, especially to those who are anxious, distressed, or
experiencing bereavement.
• Sit with patients who are alone, confused, or living with dementia, providing
companionship and calm.
• Fetch and distribute blankets, pillows, sick bowls, mobile phone chargers, and other essentials.
• Provide food and drink to patients and relatives
• Restock linen, PPE, tea trolleys, and other supplies as needed.
• Help maintain a safe and orderly waiting room, engaging with disruptive or distressed patients and liaising with clinical staff to find quieter spaces.
• Source equipment and supplies for NHS staff
• Provide emotional and practical support to staff, helping to boost morale and reduce stress.
• Signpost and refer patients to community services to support their wellbeing and
independence, helping to prevent re-admission.
• Liaise with relatives, NHS staff, and patients to ensure clear communication and
coordinated support.
• Check relatives’ rooms regularly, offering support and refreshments.
• Provide bereavement support to families, including practical help and refreshments.
• Maintain accurate records of support provided, following Red Cross and NHS
policies.