Service delivery
• Provide assistance to a person returning from hospital or medical facility and those identified by local health professionals as being at risk of a further decline in health or without a support mechanism.
• Take/accompany service user to attend hospital appointments or other activities as required in the care/support plan.
• Provide on-going assessment of service users’ needs, and work with them to develop a support plan which meets these needs, providing appropriate support to achieve positive outcomes.
• Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
• Liaising with health, housing and other professionals to ensure that the needs of the service user are consistently met.
• To ensure a safe living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
• To carry out follow-up welfare checks and visits as required and assist service users with their activities to re-enable their daily living skills for up to the maximum support period.
• Provide practical and emotional support such as; mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities
• Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues
2 Quality and performance
• To comply with service specific policies and processes including those on lone working, manual handling and infection control.
• To ensure that the highest standards are delivered which comply with Care Quality Commission (CQC) requirements for those services that are CQC registered and with the BRC Quality Standards framework.
• To ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are always followed.
• To work within a safe services culture of proactive engagement and shared learning when considering safeguarding and protecting people from harm.
• Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented, and that staff and volunteer safety is secured.