Knowledge, Skills and Qualifications required A relevant professional qualification in a health and social care discipline at Level 7 or equivalent e.g. social work, nursing, occupational therapy. Aware of national and local policy drivers relevant to Health and Social Care. Demonstrable experience of working proactively in a busy environment and developing inter-professional relationships. Problem solving skills and knowledge and experience of solution focussed approaches. Experience of CRM systems and database management. Demonstrated experience in identifying opportunities for process improvement and successfully implementing changes to enhance efficiency, quality and performance. Skilled in data analysis and problem solving to diagnose process inefficiencies, implement corrective measures, and track improvements over time. Please refer to the attached job description for full details of what this role entails.