Job title: Working Denbighshire Employment and Skills Caseworker (ID 04413)
Job Category: Housing
Hours per week: 37
Location: East Parade, Rhyl, Denbighshire, LL18 3 AH, Denbighshire County Council
Pay: £106.19 per day
Job Purpose
The Working Denbighshire Employment Case Worker will provide a flexible, high quality service, working in partnership with other employability projects as part of an integrated �Working Denbighshire� approach.
Working closely with the Working Denbighshire Employment & Skills Mentors and other team members, the Employment & Skills Case Worker will enhance the support available to participants across the whole of Denbighshire by encouraging the participants to undertake a broad range of activities and achieve definite outcomes. The participants will often have complex barriers and are in poverty or at risk of being in poverty.
The Employment & Skills Case Workers will work with participants to maximise participant�s potential, through a person centred and strengths based approach, to overcome barriers to employment whilst working collaboratively with mentors to achieve outcomes.
EDUCATION & QUALIFICATIONS
Experience of working with people in the field of community work within the public, voluntary or community sector ideally in an educational, employment advice setting or social care
2. RELEVANT EXPERIENCE
Experience of providing support either in an employment based or similar intensive support service with hard to reach citizens with multiple needs who are experiencing poverty and/or barriers to employment.
Ability to identify risks, complete risk assessments and work to risk management plans taking account of safeguarding and lone working policies and procedures.
Experience of administration and monitoring processes and the ability to complete required records to a high standard.
Experience of implementing strengths based action plans for citizens, reviewing progress and achievement of outcomes
Delivery of training sessions in a formal or informal setting
3. JOB RELATED KNOWLEDGE & SKILLS
An understanding of how unemployment, poverty and social disadvantage impact upon people�s lives and knowledge of anti-poverty and employment support programmes including participant engagement and progression.
Understanding of employment and benefit issues including the welfare reform and the implications for citizens.
Demonstrable customer care skills to include an understanding of customer service in a service delivery setting, knowledge of confidentiality and data protection issues and a commitment to equality, diversity and inclusion.
Knowledge of related services provided by the statutory, voluntary and private sector.
Comprehensive IT skills and ability to maintain electronic records, with attention to detail.
Excellent time management skills with the ability to prioritise work, deal with conflicting priorities and meet deadlines and achieve goals.
4. PERSONAL QUALITIES
Self-motivated with a strong work ethic with a creative, flexible, innovative and outcomes focused approach to engagement and support.
Excellent interpersonal skills with the ability to inspire and instil confidence and resilience in others with a genuine desire to help people; demonstrate empathy and be non-judgemental.
Able to meet challenges with a positive attitude and be keen to learn and develop new skills and have the ability to motivate and develop others, doing with rather than for.