JOB SUMMARY The post holder will: Under the supervision of registered health care professionals/associate practitioner, within a delegated framework for agreed tasks, be aware of and able to address the basic, routine therapeutic, psychological and physical needs of a defined group of people. As part of the healthcare team, provide the highest standards of care and compassionate planned care to people that maximises their recovery and rehabilitation potential. Support service users with personal care duties (bathing, toileting, dressing, support with meals, assist patients with their appearance). Assist clinicians in supporting people to carry out everyday tasks. Support in the delivery of the service in performing routine administration or housekeeping tasks. Develop and maintain meaningful therapeutic relationships with people. Adopt a polite, positive and empathetic approach, providing and receiving routine information appropriately. Ensure the care experienced is positive and service user safety is maintained. Treat everyone, eg, service users, their relatives, visitors, colleagues etc, with respect, dignity and courtesy and in accordance with the Trusts Values. Follow and ensure routine care is provided in accordance with well-established policies, procedures, protocols, guidelines and established clinical care plans. Undertake the physical aspects of care eg, moving and handling of service users. Use items of equipment in delivering care eg, hoists, wheelchairs etc, (as appropriate to the role), ensuring appropriate instruction on their use has been received. Be required to concentrate for periods of time, depending upon the care intervention/care plan. That includes undertaking personal care, engaging with service users, documentation and raising issues of concern appropriately. Participate in a flexible rostering arrangement providing 24-hour/7-day care, (as appropriate to the role). Be able to respond to verbal / physical aggression or challenging behaviour (including risk to self); recognising and responding to changes in presentation, including reporting to a clinician as required in order to maintain own personal safety and accessing support for service users. Respond appropriately to emergency situations. Identify and manage risks, including assessment of moving and handling, using local policies and procedures. Is aware of the environment in which they work and how to maintain safety for themselves and others. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments. For full details of the role please see the supporting documents attached.